Unmatched Service & Tenant Experience
Customer service and satisfaction are the cornerstone of our 25+ years of success.
Our dedicated in-house team of seasoned professionals are equipped with Brandywine’s comprehensive hands-on training program ranging from customer service to quality system implementation and crisis management, and access to expansive resources and professional development opportunities that empower them to live out the highest standards of excellence across every aspect of our operations.
Our team's hard work is regularly recognized by leading industry organizations, most recently, earning Brandywine a 2020 Kingsley Excellence Award for exceeding measures of overall tenant satisfaction in areas such as safety, inclusion and appreciation, a seamless leasing and move-in experience, maintenance, and outstanding & personalized customer service.
We strive to anticipate future demands, and introduce new shared services and products for all tenants across our portfolio, such as BEX Touchdown Spaces—innovative co-working environments with market-leading amenities including a fully-stocked kitchen and advanced AV equipment, as well as BEX Park—our in-house parking management solution that delivers best in-class safety, convenience, and customer experience throughout our owned and managed parking facilities. We stay connected to our tenants through Brandywine Connect, an exclusive online tenant resource system providing a number of value-add services.